Home / Terms & Conditions
Terms & Conditions
Booking terms, fare structure, cancellation policy and passenger rules for all CRH 7 Seater Cab services.
1. Bookings and Confirmation
1.1 A booking is confirmed only when we confirm it to you by phone, WhatsApp or email, stating the vehicle type, fare and pickup time.
1.2 We will share the vehicle model and the driver’s name and contact number before the trip.
1.3 We reserve the right to substitute a vehicle of equivalent or higher category in case of breakdown, accident or unforeseen unavailability. Where a higher category is provided for our own operational reasons, no additional charge applies.
1.4 An advance may be required to confirm multi-day outstation bookings and peak-season travel.
2. Fares and Charges
2.1 All fares are quoted on a per-kilometre or package basis and are confirmed before departure.
2.2 Kilometres are counted garage to garage unless we state otherwise in writing at the time of booking.
2.3 Outstation round trips carry a minimum billing of 250 km per calendar day. If the vehicle runs less than this, the day is still billed at 250 km.
2.4 Unless a fare is explicitly quoted as “all-inclusive”, the following are charged in addition and are payable by the customer:
- Toll charges (at actuals)
- State and border taxes (at actuals)
- Parking charges (at actuals)
- Driver allowance of ₹300–500 per day on outstation trips
- Night charges of ₹300–500 for driving between approximately 11:00 PM and 6:00 AM
2.5 Local packages (4hr/40km, 8hr/80km, 12hr/120km) include the stated hours and kilometres. Usage beyond the package is billed at the extra-kilometre and extra-hour rates disclosed at booking.
2.6 Published fares are indicative and may change with fuel prices, season, route and vehicle availability. The fare confirmed at the time of your booking is the fare that applies.
2.7 Any change to the itinerary after the trip has begun may alter the final fare.
3. Payment
3.1 Payment is accepted by cash, UPI or bank transfer.
3.2 Final payment, including tolls, taxes, parking and any extra kilometres, is due at the end of the trip unless otherwise agreed in writing.
3.3 GST is charged where applicable.
4. Cancellation and No-Show
4.1 Cancellations made more than 12 hours before the scheduled pickup are free of charge.
4.2 Cancellations made within 12 hours of pickup may attract a cancellation charge to cover vehicle allocation and driver deployment.
4.3 If the customer is not present at the pickup point within 45 minutes of the confirmed time and cannot be reached, the booking may be treated as a no-show and charged accordingly.
4.4 Refunds of any advance paid, where due, are processed within 7 working days.
4.5 We may cancel a booking due to vehicle breakdown, driver unavailability, road closure, natural events or any circumstance beyond our control. In such cases we will attempt to arrange an alternative vehicle; if we cannot, any advance paid is refunded in full.
5. Passengers and Luggage
5.1 The number of passengers must not exceed the seating capacity stated on the vehicle’s registration. We cannot carry extra passengers under any circumstances, and drivers are instructed to refuse.
5.2 Luggage must fit safely within the vehicle. A 7 seater cab carrying six passengers accommodates approximately three to five suitcases depending on the model.
5.3 A roof carrier can be arranged in advance on request for luggage-heavy trips, subject to availability and an additional charge.
5.4 Customers are responsible for their own belongings. We are not liable for loss, theft or damage to items left in the vehicle.
6. Conduct During the Trip
6.1 Smoking, consumption of alcohol and use of any illegal substance inside the vehicle are strictly prohibited.
6.2 Any damage to the vehicle caused by a passenger, including soiling that requires professional cleaning, will be charged to the customer.
6.3 The driver may refuse to continue a trip where passenger behaviour is abusive, unsafe or unlawful. No refund is due in such cases.
6.4 The driver is legally responsible for the vehicle and will not exceed speed limits, carry excess passengers, or drive beyond safe hours. Drivers are entitled to reasonable rest.
6.5 Seat belts must be worn by all passengers.
7. Delays and Liability
7.1 We make every effort to arrive on time, but we are not liable for delays caused by traffic, weather, road closures, protests, vehicle breakdown, accidents or any other circumstance beyond our reasonable control.
7.2 We are not liable for any missed flight, train, connection, meeting, booking or event, or for any consequential loss arising from a delay.
7.3 Customers travelling to catch a flight or train are strongly advised to allow generous buffer time.
7.4 Our total liability in connection with any booking is limited to the amount paid for that booking.
8. Vehicle and Permits
8.1 All vehicles are commercially registered and carry valid insurance, fitness and permits.
8.2 Interstate travel is subject to applicable state permits and taxes, which are charged to the customer at actuals.
8.3 Vehicle photographs and model names on our website are indicative of the category booked.
9. Complaints
Any complaint regarding a trip should be raised with us on +91 88002 73401 or at [YOUR-EMAIL@DOMAIN.COM] within 7 days of the trip, so that it can be investigated while records and driver recollection are current.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any dispute arising from a booking with CRH 7 Seater Cab is subject to the exclusive jurisdiction of the courts at Faridabad, Haryana.
11. Changes to These Terms
We may update these Terms from time to time. The version published on this page at the time of your booking is the version that applies to that booking.